Gladstone Marina in Queensland has been awarded 4 Gold Anchors under the Global Gold Anchor accreditation scheme at a presentation attended by Marina Industries Association (MIA) and Gladstone Ports Corporation (GPC) representatives. Gladstone Marina has 320 berth and mooring boat spaces and modern facilities for a boating market comprising a mix of local and coastal touring clients.
Global Gold Anchor accreditation is a customer focused program that rates marinas according to their level of services and facilities. The assessment process includes surveying a sample of the marina’s berth holders. Ratings range from 2-5 with provision for 5 Platinum in exceptional circumstances.
MIA Director John Spragg CMP presented the Global Gold Anchor certificate and flag to the Chief Executive Officer of GPC, Peter O’Sullivan. John commented, “the Marina and its surrounds are a great asset for the Gladstone community. The Gold Anchor Assessor highlighted the very positive comments made by berth holders relating to the Marina and its staff. The setting of the Marina in a safe harbour and within extensive parklands is a credit to GPC”.
Peter O’Sullivan said “GPC is committed to continually improving the facilities and services at Gladstone Marina to meet the needs to its users and our community.
In 2014 we received a 3.5 Gold anchor rating, which made us the first marina in Queensland to receive such accreditation. Since then it has been a focus and commitment of our Gladstone Marina staff and Parks and Gardens teams to increase this rating, which we have now achieved.
The Gladstone Marina provides a high level of customer service, clean facilities and pristine parklands, the Gold Anchor rating provides us with a benchmark to continually improve these. This increased rating can be attributed to the hard work of the GPC team which work at the Marina and surrounds”.
There are approximately 300 accredited Gold Anchor marinas extending from Australia, through Asia, the Middle East, Europe and the Caribbean and the scheme is growing quickly. The MIA and The Yacht Harbours Association based in the UK administer the accreditation with the objectives of boosting industry standards and promoting customer focused marinas.